Delivery
All of our items are handmade to order and for this reason can take up to three weeks until dispatch. If your order is needed sooner please contact info@roughseascalmsouls.com or use our contact page first to see if your requirements can be met.
As a small business we find that Royal Mail offers the best service so all of our orders are dispatched via them. You are offered the following postage options upon checkout:
Mainland UK
Items below 250g
Standard first class = £2.50 Approx 1-2 days
Signed for = £3.50 Approx 1-2 days
Special delivery = £6.50 Next day by 1pm
250g - 1kg
Standard first class = £4.50 Approx 1-2 days
Signed for = £5.50 Approx 1-2 days
Special delivery = £13.90 Next day by 1pm
All items above 1kg
Standard first class = £6.50 Approx 1-2 days
Signed for = £7.50 Approx 1-2 days
Special Delivery = £15 Next day by 1pm
Collect for free
Collect from The Old Market Chacewater Cornwall
You will be notified when your order is ready.
International Delivery
International orders are sent via the International Track and Trace service. Speed of delivery for international orders is not something we can influence however.
Western Europe £11.50 Approx 2-5 days
Rest of Europe £11.50 Approx 5-10 days
USA and Canada £11.50 Approx 5-10 days
Far East and Australasia £11.50 Approx 5-10 days
Rest of the World £11.50 Approx 5-14 days
Please keep in mind that due to the handmade nature of our products all orders take up to 3 weeks before dispatch.
Returns
We really hope that you're happy with your purchase from us but if you feel that there is a problem this is what we do:
Faulty items. We package carefully but if the item has been damaged in transit or, indeed, is faulty in some way we will refund (including your postage) or replace doing whatever option you prefer. Should this occur rough seas calm souls requires that you contact us immediately at info@roughseascalmsouls.com and then return the item by second class signed for, unworn and in the original packaging within 30 days of receipt.
You ordered the wrong size Please be aware that in the case of sea glass rings and stones set into items a resizing downwards service is £55 (silver) £135 (gold) whereas a size increase of up to one size is free. If it’s a different problem please contact rough seas calm souls at info@roughseascalmsouls.com to see if there is anything we can do to help.
Colour difference with different precious metals
It is a common misconception that white gold looks silver in coloration.
Many high street jewellers rhodium plate white gold (making it look silver).
9ct white gold actually has a naturally dull very slightly yellow coloration compared to silver and this difference is noticeable when placed next to/near silver.
A more silver coloration is provided with the rhodium plating option on the drop down menu of most of the rings. Please enquire if not yet available on the drop down menu.
18 carat white gold has a grey coloration compared to silver. There is a rhodium plated option for a more silver coloration on most rings. Please enquire for this if you want it if it’s not yet listed on your specific item.
We strongly recommend that you don’t mix up the carats of white gold with wedding band and engagement ring/rings next to it. Often people don’t like the colour difference when next to each other because it is an obvious difference in colour when placed next to one another.
When placing an order you are accepting the above information with regards coloration of the precious metal that you haver selected.
Change of mind. Unfortunately due to rough seas calm souls being a small business we do not currently offer refunds once the item has been ordered unless we haven't yet commenced making it.
In the rare case of a faulty item we will process your refund directly within 30 days at the very latest subject to the terms and conditions below.
Terms & Conditions
The purchase of products from this website is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
Products
All goods are subject to availability and we will endeavour to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour or form from the described item, as each one is individually handmade and natural materials and supplies can vary in colour.
Size reductions incur a charge. Some stone/sea glass rings with hammered finish can be increased by one size for free after you have received your order. Any design that incorporates a sand or smooth finish and/or the band joining the side of the setting can not be increased in size with the above mentioned service. Any other type of size alteration not covered above including size reductions will incur a minimum charge of £55 (silver) £135 (gold). Free ring sizers are available upon request but are open to human error and often get inaccurate readings. Any reading obtained via this method will be totally at your own risk. No responsibility will be accepted by Rough Seas Calm Souls if you select the wrong size. Professional ring sizing is the most accurate method to determine size and Rough Seas Calm Souls highly recommended that you opt for this method of selecting size. By agreeing to these conditions you are accepting that you are happy with your choice of ring size and aware of these additional costs should you order the wrong size.
Colour difference with different precious metals
It is a common misconception that white gold looks silver in coloration.
Many high street jewellers rhodium plate white gold (making it look silver).
9ct white gold actually has a naturally dull very slightly yellow coloration compared to silver and this difference is noticeable when placed next to/near silver.
A more silver coloration is provided with the rhodium plating option on the drop down menu of most of the rings. Please enquire if not yet available on the drop down menu.
18 carat white gold has a grey coloration compared to silver. There is a rhodium plated option for a more silver coloration on most rings. Please enquire for this if you want it if it’s not yet listed on your specific item.
We strongly recommend that you don’t mix up the carats of white gold with wedding band and engagement ring/rings next to it. Often people don’t like the colour difference when next to each other because it is an obvious difference in colour when placed next to one another.
When placing an order you are accepting the above information with regards coloration of the precious metal that you haver selected.
Liability
rough seas calm souls will not be liable in respect of customer or third party recipient failure to comply with the following product safety instructions resulting in wilful damage to/or loss of whether direct or consequential to personal property.
Children under the age of 10 years, should not wear jewellery unsupervised and should not be inserting any jewellery into their mouths or other orifices (the same applies to adults ;-0)
Some individuals may experience skin conditions or allergies when in contact with metals used in jewellery manufacture and the wearing of such items is at your own risk.
Some individuals may find that the acid in their skin reacts with precious metals and causes discolouration/skin sensitivity and this is at your own risk.
Jewellery should not be worn when undertaking hazardous activities.
Breakage claims, incorrect orders and goods not received
If the goods supplied are damaged or are not what you ordered, rough seas calm souls shall have no liability to you unless you notify the company of the problem within 28 days. After such notification, all original transit packaging and the damaged or incorrect item must be returned to the Company before any refund or replacement can be actioned.
If goods are not received within 22 working days (UK) 35 days (elsewhere) from the order/ invoice date please notify rough seas calm souls.
Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email to: info@roughseascalmsouls.com and it should be made clear if replacements or a refund are required. Once these conditions have been met rough seas calm soul's obligation will be to issue replacement goods for non-deliveries (only if you selected special delivery postage) and damaged goods. Refunds are at the discretion of the Company.
Payments
We accept online payments from PayPal and card payments from stripe. Cheque orders will not be processed until payment has been cleared. All prices are inclusive of VAT and we reserve the right to amend prices otherwise stated. The total cost of your order is the price of the products plus delivery charges as quoted on the Delivery and Returns page of the website and also on your order confirmation/checkout process. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.
Order Cancellation
Once you have placed your order it can not be cancelled unless work has not yet commenced upon it.
Once the item has been dispatched it can only be returned at rough seas calm souls discretion and we reserve the right to refuse returns unless the product is faulty or incorrect. When a return has been approved it must be returned in its unused condition and in the original packaging via Royal Mail second class signed for at your own expense unless the item is faulty.
Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our coastal creations.